TERMS AND CONDITIONS

Bookings:

1. Bookings are confirmed upon receipt of a non-refundable deposit, which is £50 or 25% of the total course fee (whichever is greater).
2. The balance is due no later than 1 month before the course commencement. For bookings made less than 1 month in advance, the full course fee should be paid.
3. Cancellation Policy:
   • More than 1 month in advance: Full refund less the deposit.
   • One month to 2 weeks in advance: 50% deposit less the deposit.
   • Less than 2 weeks to the course date: Non-refundable.
   • Special cases will be considered, and we strive to provide the best service possible.

Course Cancellations:

4. Oneplanet Adventure Limited reserves the right to cancel courses due to unforeseen events, illness, or if the minimum number of participants is not met. In such cases, a transfer to another course date or a full refund will be offered. We are not responsible for any additional costs incurred by participants.

5. In the event of a cancellation due to Covid-19, local lockdown restrictions, displaying Covid-19 symptoms, or isolating due to track and trace, we will make every effort to reschedule the course. If no date can be agreed upon, a full refund will be provided.
6. Oneplanet Adventure Limited accepts no liability for the loss or damage of customers’ personal property during a course.

Equipment and Riding:

7. Participants are responsible for their own food and fluids during the course. Each rider should carry necessary medication, suitable food, and hydration provisions.

8. Compulsory Equipment:
   • Bike in good working order with bar end plugs and two working brakes.
   • Certified cycling helmet (less than 3 years old) and full finger gloves for coaching sessions.
   • Eye protection, waterproof jacket, food, fluids, and full finger gloves for guided rides.
   • Any required medication (e.g., inhaler, epi-pen).
9. Recommended Equipment:
   • Padded shorts, flat pedals, body armor, baggy over shorts, flat sticky-soled shoes, waterproof jacket, spare warm layer, sun protection, small backpack.
10. Oneplanet Adventure Limited may provide some spare recommended kit; inform us before the session if you wish to borrow anything.

Nature:

11. Mountain biking involves inherent risks of personal injury or death. Participants acknowledge these risks, and risk reduction measures are implemented through appropriate risk assessments.

12. Oneplanet Adventure Limited aims to teach in safe areas and suitable terrain. In case of unsafe weather or ground conditions, an alternative date/session will be offered.
13. Oneplanet Adventure Limited reserves the right to stop any session without a refund if a rider is deemed dangerously unprepared or has provided inaccurate information regarding their experience and fitness, posing a danger to themselves and others.
14. Oneplanet Adventure Limited may use photographs or videos of customers for website/publicity purposes unless otherwise advised by the customer.

Declaration: 15. By completing the mandatory fields and signing the ‘Skills Course Client Details’ document, you agree to the Terms and Conditions and declare your fitness to complete the course.

Final Note: 16. Oneplanet Adventure Limited aims to provide the best mountain bike coaching, and these terms and conditions are designed to ensure our operation at the highest level.