You are about to take part in a high risk activity. You will minimise this risk by following the safety rules and advice in the Mountain Biker’s Responsibility Code.  If you don’t follow the safety rules and advice you could have a serious accident which could be fatal.

Hire bikes are assessed by a qualified mechanic prior to being hired but please make sure that you follow the Mountain Bikers Checklist for your own safety (please request a copy if you are not familiar with it), and assess your bike before riding and regularly during your ride.

THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss or damage to the bike or equipment.

POSITIVE IDENTIFICATION – is required from each hirer, plus a permanent address. You must bring a valid physical driving licence or passport, a current utility bill with matching address to drivers license supplied and your own credit card to leave with us during the duration of hire. No ID, No Card, No Utility Bill, No Hire and No refund!

PAYMENT for hiring is due at the time of booking. Delays in returning rental bikes will be charged at a rate of £5 per bike, per 15 minutes late.

LOSS AND DAMAGE DEPOSIT – A deposit is required for each bike hired. The amount of this deposit will vary depending on the value of bike being hired, this will be detailed in the specific details for each bike. This deposit is refundable on safe return of the bike.  We will take a swipe of your card for this deposit which will need to be pre-authorised by your bank. The hirer will be liable to pay in full the cost of any loss or damage of the bike / equipment which may be over and above that of the security deposit.

Any damage will be charged for at cost price. Rental bikes should only be ridden on the grade of trail that they are designed for. Any bikes found to have been ridden on a trail above the grade they are designed for will have their damage deposit withheld.

E-BIKES – Can only be hired for full days only. As stated in the title of each e-bike we offer two fully charged batteries, meaning if the first battery has run out of power we offer a second battery free of charge.

EBIKE POWER MODES – To maximise your riding experience we strongly recommend keeping the e-bike riding modes in ECO and TRAIL, and only using BOOST occasionally this is to preserve the battery life. Only use BOOST when the trail becomes extremely steep, this reduces the risk of running out of power while out on the trails. We do offer a second battery for free if you do require it. We have found it works best if the rider uses one battery for the morning, and uses one battery for the afternoon.

SECURITY – bikes must not be left unattended at any time unless locked securely. Overnight hire is not permitted, bikes must be returned to Oneplanet Adventure at the end of each day and hire bikes must not leave Coed Llandegla Forest at any time.

HIRE TIMES

Full day rental 09:00am to 16:00pm

Although we endeavour to keep bike specs as close to possible as stock, we cannot guarantee they will be exactly as displayed on our website.  If there is a particular spec feature you would like on your bike please call us on 01978 751656 to confirm.

Late bikes will be charged at £5 for every 15 minutes.

CANCELLATION –
Bike hire cancellations are subject to a cancellation charge which varies depending on the amount of notice given to Oneplanet Adventure before the hire date. Please note that the notice period commences at midnight of the day you notified Oneplanet Adventure via email to hello@oneplanetadventure.com

If you notify Oneplanet Adventure within 48 hours of the date you are due to hire a bike, you will be charged the full hire cost, and no money will be refunded – It should also be noted that no date transfer can be completed within this period.

If you notify Oneplanet Adventure between 1 week and 48 hours that you wish to cancel, there will be a 50% cancellation charge deducted from your refund. If the date hired is transferred, then there will be no cancellation charge made.

Cancellations made more than 1 week before date of booked bicycles will not be charged.

Cancellations must be made via email to hello@oneplanetadventure.com to ensure both parties have a record of the event.

CHILDREN – Children aged 16 years and under must be accompanied by an adult at all times (including on the trails), no adult, no ride, no refund! If a booking is made for a person under the age of 17 you must notify Oneplanet Adventure as soon as you book, notifying us of who will be accompanying them. Please note, our smallest hire bike is suitable for persons of 5ft and over.

HELMETS are mandatory, a free helmet is offered with every hire bike, if you have your own, and so long as it exceeds the required British Standard, you are welcome to use that. You must always wear either your own or hired helmet whilst riding a hire bike.